All orders are entitled to one (1) Free White Glove Delivery on orders over $2,000 pre-tax. Any orders under $2,000 pre-tax will pay a flat rate of $145 for each White Glove Delivery.
White Glove Delivery is available in select markets across the United States determined by shipping zip code. If you are eligible for White Glove Delivery you will be able to select this option at checkout if available. White Glove delivery includes delivery, assembly and placement of the furniture your desired space. The carriers will remove packaging but may leave the plastic coverings on the cushions (if they are present). The following, however, will not be assembled by the carriers and will need to be assemble and/or installed by the customer:
At this time, all fully in-stock White Glove Delivery orders ship from our warehouse in Minneapolis, MN within about four (4) weeks. Orders only ship once all items are in-stock and can ship together, if you want to split your order to receive in-stock items sooner there will be additional shipping charges.
You will be contacted via text or phone to schedule delivery for a specific date prior to the order leaving our warehouse. If that time does not work for you, reply and the carrier will get in contact about alternative options potentially on a later truck route. The day prior to delivery you will be provided with a 2-4 hour delivery window along with a 30-min pre-call on the day of delivery.
If you have booked a delivery appointment already and need to make scheduling changes, reach out to the carrier directly with the dispatch contact information below. Please note that if the order is already en route, changes may not be able to be accommodated or additional charges may apply:
Non-Minnesota Residents: Delivery may be performed in an 18-wheeler. If your home is not accessible by such a large vehicle, please notify the Customer Experience Team by replying to your receipt or emailing firstname.lastname@example.org so alternate arrangements can be made with the carrier.
Damage Inspection – The driver will present a delivery receipt that you will be asked to sign to accept your order. We strongly urge you to quickly look over your products for signs of damage before signing the delivery receipt. If there is slight variation or blemishes that you are unsure of, then we ask you to take a photo and clearly print “Received as Damaged” next to your signature and the date. If the furniture clearly shows damaged goods, then please refuse the items.
Should damage be present, please contact Yardbird immediately via our Returns Portal and we will work with you to resolve the situation. Photo evidence is extremely helpful in expediting the resolution process. Although a driver may sometimes take photos to submit their own damage claim, this can often take significant time so always contact Yardbird directly right away.
For all delivery related issues or questions, please contact Yardbird Customer Experience at email@example.com