All orders are entitled to one (1) Free Curbside Delivery on orders over $2,000 pre-tax. Any orders under $2,000 pre-tax will pay a flat rate of $99 for each Curbside Delivery.
A Curbside Delivery is a delivery of the freight (wooden pallet with furniture in boxes) as close as possible to the curb at a residential address from a full-size trailer truck (often an 18-wheeler). This would not include bringing the pallet up to, into, or around the back of the residence, just a curbside drop. Once unpacked, all our furniture is manageable to be moved by 1-2 people. If your home is not accessible by such a large truck or you need to discuss alternative delivery options, please notify the Customer Experience Team by replying to your receipt or emailing email@example.com.
At this time, all fully in-stock Curbside Delivery orders ship from our warehouse in Minneapolis, MN within about two (2) weeks. Orders only ship once all items are in-stock and can ship together, if you want to split your order to receive in-stock items sooner there will be additional shipping charges.
If your order contains items on pre-order, you will be contacted via email when the items arrive back in stock at our facility and you will need to give written approval by replying to that email for us to begin preparing your order to ship.
Yardbird preps the order in our warehouse in Minneapolis, MN and will send you tracking information via email when it ships from our facility. When the local company receives your furniture (estimated about 3-7 business days after it is shipped from Yardbird), they will call to schedule a delivery time that will take place in a 4-hour delivery window. If unable to get in contact with you, the carrier may attempt to deliver the product without an appointment. You will be notified by the driver when they are close to your location. After delivery, you will need to dispose of packaging, which may include but is not limited to boxes and/or wood pallet(s).
Damage Inspection – The driver will present a delivery receipt that you will be asked to sign to accept your order. We strongly urge you to quickly look over your products for signs of damage before signing the delivery receipt. If there is slight damage on the outside of boxes, then we ask you to take a photo and clearly print “Received as Damaged” next to your signature and the date. If the package clearly shows damaged goods, then please refuse the package.
Should damage be present after delivery, please contact Yardbird immediately via our Returns Portal and we will work with you to resolve the situation. Photo evidence is extremely helpful in expediting the resolution process. Although a driver may sometimes take photos to submit their own damage claim, this can often take significant time so always contact Yardbird directly right away. Additionally, please keep all packaging until you confirm there will be no need for return or exchange.
Light Assembly – Some of our furniture does require light assembly. Please contact us if you have any product-specific assembly questions.
Non-Standard Shipping Charges: In rare circumstances, non-standard shipping charges may apply. These will occur when items are to be delivered to isolated service areas, such as remote areas not easily accessible by a delivery vehicle (i.e., islands, etc.)
Missing or Incorrect Items? PLEASE NOTE that in an effort to reduce our footprint, we may consolidate items or reuse boxes when necessary. Please open the boxes before refusing if the box description does not match your order. Additionally, cushions and hardware may be stored underneath furniture so please check thoroughly before reaching out.
Future Delivery Policy: Yardbird can accommodate a customer’s request to hold on shipping an order for a limited time if requested prior to shipping from our warehouse in Minneapolis, MN. Yardbird may hold an order for up to 90 days after order placement for fully in-stock orders. Pre-orders may be held for up to 90 days after the product arrives back in stock at Yardbird’s facility in Minneapolis, MN. Please note that all back-in-stock timelines are estimates and may vary. Once the 90 day period is elapsed, the customer must accept delivery or cancel their order.
For all delivery related issues, please contact Yardbird Customer Experience at firstname.lastname@example.org or 877.927.2846.