The delivery team schedules deliveries during normal business hours on weekdays.
*If you are not present for delivery and miss your scheduled appointment with the delivery company, extra shipping charges may be applied. Any changes to already scheduled delivery appointments must be made by the customer directly with the delivering freight company.
Small Parcel (UPS and FedEx) – Small parcel deliveries (like pillows and accessories) do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.
Light Assembly Required- Some of our furniture does require light assembly. Please contact us if you have any product-specific assembly questions.
When the local delivery company receives your furniture, they will call to schedule a delivery time that will take place in a four-hour delivery window. You will be notified by the driver when they are close to your location. After delivery, you will need to dispose of packaging, which may include but is not limited to boxes and/or wood pallet(s).
Damage Inspection – The driver will present a delivery receipt that you will be asked to sign to accept your order. We strongly urge you to quickly look over your products for signs of damage before signing the delivery receipt. If package clearly shows damaged goods then please "refuse the package". If there is slight damage on the outside of boxes, then we ask you to please clearly print “Received as Damaged” next to your signature and the date if you see any of the following:
After delivery, please contact Yardbird immediately via our Returns Portal and we will work with you to resolve the situation. Photo evidence is extremely helpful in expediting the resolution process.
We cannot ship to PO boxes.
In rare circumstances, non-standard shipping charges may apply. These will occur when items are to be delivered to isolated service areas, such as remote areas not easily accessible by a delivery vehicle (i.e. islands, etc.)