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Shipping & Delivery
- Jump to: Curbside Delivery
Yardbird orders may ship through a number of different delivery methods including Curbside Delivery, White Glove Delivery and Small Parcel Delivery. All Yardbird furniture orders ship free of charge. Based on your delivery address, orders may be upgraded to white glove delivery at no extra charge. If you do not live in a white glove delivery zone, but would like to upgrade to White Glove Delivery, you may do so for $250 per order.
Delivery options available will vary based on your location, as well as products ordered and will be displayed at checkout and on your order confirmation email.
Preparing For Your Delivery:
Future Policy - If you are not able to receive your delivery within the current estimated ship times, it is your responsibility to let us know and reach out when you are ready. Yardbird can hold your order for up to 90 days in our warehouse prior to shipping. Once shipped, if you are unable to accept, fees may apply.
Prior to receiving your order, you will be emailed a copy of your packing list. Please have this ready at time of delivery to assist in verifying all items have been received. A paper copy will not be present on the order.
If you live in a difficult area, have certain restrictions, or require a ferry, additional fees may apply. Special delivery requests, such as rooftop placement, should be discussed with the carrier at the time of scheduling.
Please have your space free and clear prior to delivery.
To reschedule an existing delivery appointment, please contact the local delivery team via the contact number they provided you.
Ensure someone 18-years or older is home to accept delivery.
Once an order has shipped, changes may not be able to be accommodated. For any other changes, additional fees may apply:
• Address Changes: $75
• Storage (White Glove Delivery): $10 per day after 10 free calendar days. This applies to White Glove orders only.
• Storage (Curbside Delivery): $50 per day after 3 free calendar days. This applies to Curbside orders only.
• Delivery Reschedules or Cancellations on the day of delivery: $100
• Ferry Fees: $250
• Reshipping: $250
During Your Delivery:
Our carriers will do their best to provide you with a pre-call on their way to your delivery appointment.
Inspect product and/or boxes for visible signs of damage. If present, please sign delivery receipt as "received as damaged".
After Your Delivery:
Please ensure all boxes are fully unpacked as we will consolidate or reuse boxes when able in an effort to reduce unnecessary waste.
If any items are found to be damaged or missing, please reach out to the Yardbird Customer Experience Team at hello@yardbird.com with photos and your order information. We allow for up to 30 days from the date of delivery to report any damage visible on your furniture.
Enjoy your new furniture!
Curbside Delivery
A Curbside Delivery is a delivery of palletized freight as close to the curb as possible from a full-size semi trailer. This would not include bringing the pallet up to, into, or around the back of the residence. If your home is not accessible by a semi trailer or you need to discuss alternative delivery options, please notify the Customer Experience Team by replying to your receipt or by emailing hello@yardbird.com.
Yardbird will prep your order in our warehouse in Minneapolis, MN and will send you tracking information via email when it ships from our facility. When the local company receives your furniture they will contact you to schedule a delivery time that will take place in a 4-hour delivery window. If unable to get in contact with you, the carrier may attempt to deliver the product without an appointment.
Light Assembly – Some of our furniture does require light assembly. Please contact us if you have any product-specific assembly questions.
Standard Small Parcel Shipping
Small parcel deliveries, such as throw pillows and accessories, do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.
White Glove Delivery - Showroom Markets
If you are eligible for White Glove Delivery, you will be able to select this option at checkout.
White Glove Delivery includes delivery, assembly and placement of the furniture to your desired space. The carriers will remove packaging but may leave the plastic coverings on the cushions (if they are present).
White Glove Delivery does not include assembly of the following:
• Fire Table Burners
• Fire Guards
• Market and Cantilever Umbrellas
• Elliot Furniture Connectors
• Furniture Covers
Yardbird will prep and ship your order from our warehouse. Upon receipt by the local delivery company, you will be contacted to schedule delivery.
White Glove Delivery - National
All eligible furniture orders outside of our showroom delivery zones may opt to upgrade to White Glove Delivery service for $250 plus tax.
Simply select White Glove Delivery - National at checkout and we will handle the rest!
White Glove Delivery includes delivery, assembly and placement of the furniture to your desired space. The carriers will remove packaging but may leave the plastic coverings on the cushions (if they are present).
White Glove Delivery does not include assembly of the following:
• Fire Table Burners
• Fire Guards
• Market and Cantilever Umbrellas
• Elliot Furniture Connectors
• Furniture Covers
Yardbird will prep and ship your order from our warehouse and send a tracking number once the order has shipped. Upon receipt by the local delivery company, you will be contacted to schedule delivery.
For all delivery related issues, please contact the Yardbird Customer Experience Team at hello@yardbird.com or by calling 877.927.2846 with your order information.
Scheduled Delivery: Arizona, New Mexico and Nevada
Select furniture items may be available to schedule delivery at time of order placement. For orders that qualify, you will see an option at checkout to select a delivery date. Once your order has been placed, you will receive an email confirmation of your order and the scheduled delivery date.
All other orders will ship within our current shipping timelines, and you will receive an email once your order has left our warehouse.
Have questions about your upcoming Yardbird Delivery? Check out our FAQs page.