Yardbird orders may ship through a number of different delivery methods including Curbside Delivery, White Glove Delivery and Small Parcel Delivery. All Yardbird furniture orders are subject to a $120 delivery fee. Based on your delivery address, orders may be upgraded to white glove delivery at no extra charge.
Delivery options available will vary based on your location, as well as products ordered and will be displayed at checkout and on your order confirmation email.
Preparing For Your Delivery:
Future Policy - If you are not able to receive your delivery within the current estimated ship times, it is your responsibility to let us know and reach out when you are ready. Yardbird can hold your order for up to 90 days in our warehouse prior to shipping. Once shipped, if you are unable to accept, fees may apply.
Prior to receiving your order, you will be emailed a copy of your packing list. Please have this ready at time of delivery to assist in verifying all items have been received. A paper copy will not be present on the order.
If you live in a difficult area, have certain restrictions, or require a ferry, additional fees may apply. Special delivery requests, such as rooftop placement, should be discussed with the carrier at the time of scheduling.
Please have your space free and clear prior to delivery.
To reschedule an existing delivery appointment, please contact the local delivery team via the contact number they provided you.
Ensure someone 18-years or older is home to accept delivery.
Once an order has shipped, changes may not be able to be accommodated. For any other changes, additional fees may apply:
• Address Changes: $75
• Storage (White Glove Delivery): $10 per day after 10 free calendar days. This applies to White Glove orders only.
• Storage (Curbside Delivery): $50 per day after 3 free calendar days. This applies to Curbside orders only.
• Delivery Reschedules or Cancellations on the day of delivery: $100
• Ferry Fees: $250
• Reshipping: $250
During Your Delivery:
Our carriers will do their best to provide you with a pre-call on their way to your delivery appointment.
Inspect product and/or boxes for visible signs of damage. If present, please sign delivery receipt as "received as damaged".
After Your Delivery:
Please ensure all boxes are fully unpacked as we will consolidate or reuse boxes when able in an effort to reduce unnecessary waste.
If any items are found to be damaged or missing, please reach out to the Yardbird Customer Experience Team at firstname.lastname@example.org with photos and your order information. We allow for up to 30 days from the date of delivery to report any damage visible on your furniture.
Enjoy your new furniture!